Pomona & District Community House Inc
CLIENT SERVICE CHARTER The Pomona and District Community House Inc. (PCH) links people, skills and resources to advance the social wellbeing and capacity of the local community to become diversified, vibrant and strong. We believe everyone can contribute; they just need to be encouraged and supported. We assist existing community groups, where necessary, through practical support and hire of facilities. Consistent with its own objectives, the House also fosters new startup groups. PCH provides a harmonious social meeting place where practical ideas are nurtured to reality for the good of those who call this special part of the Sunshine Coast home. We create opportunities for individuals and groups to come together for the benefit of the broader community and encourage activities, programs and events that support community participation, social interaction, health and wellbeing and which promote a safe and just community. PCH will ensure that people accessing our programs and services are made aware that we are committed to promoting opportunities for choice and participation. Clients have the right to access our programs with ease and to be kept informed of new developments, changes or cancellations. Our client service charter clearly recognises the right of all clients to expect high standards of programs and service delivery. * PCH will use the client service charter as a mechanism for implementing and reviewing the way in which clients: * Receive information about programs and services and how to access them. * Participate in making decisions that are relevant to them. * Are provided with opportunities to participate in program and service planning, development, implementation and evaluation. * Are freely provided with a mechanism for any grievance. SERVICES WE PROVIDE Referral and information Centrelink and Medicare Access Point Suncoast Community Legal Service free legal advice Justice of the Peace service Free Tax Help Australia Taxation Office volunteers Counselling services through support agencies What’s On @ PCH Magazine/Calendar Computer Lessons one on one tutoring Free Broadband Internet Office Assistance photocopying, printing, faxing, scanning, laminating, binding Venue Hire & Room Hire functions, workshops and meetings Community Support Worker/Social Worker Frozen Meals, Showers, Community Pantry GROUPS/ACTIVITIES WE PROVIDE Pomona Pacers Walking Group Boomerang Bags Pomona Writers Group Cuppa Cake & Conversation Young Peoples Collab Rummikub Community Gardens The Unravellers Knitting Group French Group Mumma s Village Story Telling On The Verandah Astronomy Group Pomona Cinema Group Alcoholics Anonymous Meditation & Self Development EFT Tapping Session Pilates Noosa Barter Tribe